P R O D U C T W A R R A N T Y
Guaranteed Quality, Backed by Our Warranty

Ensure reliable performance and peace of mind with our high-quality car batteries. Designed for durability and efficiency, our batteries deliver consistent power to keep your vehicle running smoothly, no matter the conditions.

After Sales Purchase.

Any assistance after the purchase of Bateriku.com products is subject to the following terms & conditions: -

Warranty claim is only applicable based on warranty expiry date or mileage (Whichever comes first)

  1. Reach out to Bateriku.com by contacting our Call Service Center at 0111-600 6008 for warranty services in the event of vehicle malfunction or in need of professional assistance.
  2. Post-Purchase Assistance does not necessarily require a technician visit to customer's location.
  3. Any service that requires the presence of a technician to the customer's location, will be charged with a one-time service fee of RM30.00 (non-refundable) in advance prior to dispatching. This one-time service fee applies only once per warranty claim case.
  4. In the event the customer elects to make a warranty claim by visiting Bateriku.com’s recommended service center, store or workshop in person, no service fee shall be imposed for the processing of such warranty claim.
  5. Bateriku.com reserves the right not to be present at the location if the customer refuses to pay RM30.00 in advance.
  6. For subsequent visits related to the same warranty claim and within the warranty period of the product, no additional service fee will be charged.
  7. A service charge of RM50.00 will be billed to the customer who would like to get our service after the cancellation of the product warranty and service.
  8. Bateriku.com will only be responsible for the warranty of the batteries sold by Bateriku.com.
  9. Bateriku.com will not be responsible for any problems that arise resulting from the customer's agreement to install the battery with higher or lower specifications for their vehicle. Professional recommendation will always be provided prior to the installation for customer's best consideration.
  10. Every official sale from Bateriku.com will be recorded into our system. If the customer proceed on choosing a battery that does not follow the vehicle's production specifications, the system will record the agreement and will be used as a reference for any post-purchase assistance report.
  11. If it is found that there's a "system reset" activity before purchasing a battery, Bateriku.com will not be held responsible of any potential malfunction. Furthermore, any cost for 'system reset' will be borne by the customer itself.
  12. We advise customers to bring their vehicles ONLY to the “Service Center” or workshop recommended by Bateriku.com.
  13. Bateriku.com reserves the right to cancel the product and service warranty to customer's who refuse to repair any of their vehicle malfunction as informed by our customer service which will affect the purchased battery.
  14. Hours of operation of after-sales assistance services are from 10.00AM to 10.00PM daily.
  15. All customers must show a digital receipt or proof of valid purchase from Bateriku.com to be eligible for a warranty claim service.
  16. After 24 hours of battery installation performed by the technician, any claim for mechanical damage to the vehicle cannot be made by the customer against BATERIKU.COM.

  17. Condition of Vehicle and Limitation of Liability

    Bateriku.com and its service personnel (including but not limited to BHero installers) shall not be held liable for any damage or malfunction to the vehicle or its components that arises due to pre-existing conditions such as but not limited to excessive wear and tear, corrosion, modified parts, or fragile engine bay fittings.

    The customer acknowledges that certain components (e.g., battery bracket, wiring, terminals, fuse housing, etc.) may be brittle, rusted, or structurally compromised due to age or poor maintenance. In such cases, any incidental damage occurring during standard battery installation procedures shall not be deemed the fault of the installer. By accepting this service, the customer agrees to indemnify Bateriku.com and its personnel from any claims or liabilities arising from pre-existing mechanical issues unrelated to the proper execution of battery installation SOPs.

  18. Once the used or old battery has been traded in to Bateriku.com, the customer shall have no right to request, retrieve, or reclaim the used or old battery for any reason whatsoever.