As the number of road users increases every day, the chances of accidents also rises. While some drivers press the accelerator all the way and others drive being extremely cautious, both extremes can create dangerous situations. Safe driving is about balance and consistency. For example, when driving in a neighborhood, it is important to stay slow and extra careful, while on highways, you should follow the speed limit and keep in the correct lane, fastest on the right, mid-lane for moderate speed, and the left lane for heavy vehicles or slower traffic. This consistency not only reduces accidents but also prevents sudden “phantom jams.”

Still, no matter how careful you are, accidents can happen. As the Malay saying goes, malang tidak berbau. Whether it is within your control or not, being prepared makes all the difference. You should know all your rights which is crucial for the aftermath of an overwhelming situation for most. Therefore, learn these important steps to ensure your safety and wellbeing.

What to Do If You Get Involved in an Accident: A Complete Guide

Here is a step-by-step guide on what to do if you are ever involved in an accident whether you are riding a motorcycle or driving a car, bus, van or even lorries.

Immediate Steps After an Accident

1. Stay Calm and Ensure Safety

• Take a deep breath and remain calm. Panicking only makes the situation worse.
• Switch on your hazard lights immediately to alert other drivers.
• If possible, move your car to a safe location away from traffic.
• Check yourself and passengers for injuries. If anyone is hurt, call emergency services right away.
• Exit the vehicle carefully and stay at a safe distance from traffic.

2. Assess the Situation

• Look around to understand the extent of the accident.
• Check whether other drivers, passengers, or pedestrians are injured.
• If the accident is severe, call 999 (in Malaysia) for police and ambulance assistance.
• Avoid arguments or blaming at the scene, stay calm and collected.

3. Document Everything

• Take clear photos and videos of the accident scene, vehicle damage, road conditions, and any injuries.
• Save dashcam footage if available.
• Collect witness statements and contact information if there are bystanders.

4. Exchange Information

• Politely ask for the other driver’s details: name, contact number, insurance provider, and vehicle registration number.
• If the other party refuses, do not escalate. Instead, document their vehicle details, license plate, and file a police report.
• Keep calm and avoid confrontation.

5. Contact Police and Insurance

• In Malaysia, you must file a police report within 24 hours of the accident.
• Ensure you get a copy of the report with the official stamp ,this is crucial for insurance claims and legal matters.
• Inform your insurance company about the accident as soon as possible.
• Ask your insurer about towing services and claim procedures. Be aware that claims may take time depending on the policy.

Common Questions Drivers Ask

Below are the common questions usually asked by people regarding road accidents:

1. Should You Call the Police After Every Accident?

Yes. In Malaysia, reporting to the police within 24 hours is mandatory, regardless of whether it is a minor or major accident. Failing to do so may result in fines or difficulties with insurance claims.

2. What Documents Are Needed for Insurance Claims?

When filing a claim, you will usually need:

• Police report with official stamp
• Copy of your identification (IC)
• Driving license
• Insurance policy details
• Photos or videos of the accident

3. Can You Drive Away After a Minor Accident?

If the damage is very minor and both parties agree, you may move your cars to avoid blocking traffic. However, you should still exchange information and make a police report. Never leave the scene without proper documentation.

4. What If the Other Driver Refuses to Share Information?

Stay calm and do not argue. Record their vehicle details, plate number, and description. Then proceed to file a police report. Your insurance company will guide you on the next steps.

When Roadside Assistance Becomes Essential

Not all breakdowns or accidents are caused by collisions. Sometimes, you may face issues such as:

• Battery failure
• Car lockout
• Running out of fuel
• Flat tyre
• Needing a tow

In such cases, you can rely on Bateriku’s nationwide roadside assistance, supported by over 220 pitstop. Whether it is a small hiccup or a bigger problem, help is just a call away. FYI, Astra Battery also offers GPA Takaful coverage of up to RM7,000 which includes:

• Accidental Death: RM7,000
• Total Permanent Disablement (TPD): RM7,000
• Funeral Expenses: RM2,000
• Ambulance Fee: RM500

This added layer of protection ensures that drivers and their families have financial support in case of emergencies.

Accidents are unpredictable, but knowing what to do makes all the difference. From ensuring safety at the scene to filing police and insurance reports, preparation helps you stay in control even during stressful situations. And remember, if your car breaks down or you face roadside troubles, Bateriku’s Roadside Assistance is available to get you moving again quickly and safely.